Returns Policy
Suzy's Slippers does not guarantee the arrival of blooms or spikes intact due to circumstances beyond our control during shipping.
Guarantee
Safe arrival of a healthy orchid plant is guaranteed.
Please contact suzysslippers@comcast.com within 48 hours of arrival if there is damage, mistake or items missing on your shipment.
Due to the nature of live orchids, we regret that we cannot honor claims reported after 48 hours.
Replacement
Proof of damage in a form of photo is required for all replacements before they can be processed. Photos can be emailed to suzysslippers@comcast.com.
Depending on the severity of damage, orchids.com reserves the right to provide a partial refund or credit for future purchase as compensation.
Returns
Please obtain an authorization from suzysslippers.com before returning any shipments.
The buyer is responsible for shipping charges that will incur when returning any plants. Suzysslippers.com reserves the right to deny any return. A 25% restocking fee will be charged. These fees apply unless the item is damaged. Items returned must arrive in the same manner as it was received.
Shipping
We ship to any address in the continental United States. Note that there are restrictions on some products
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based.